job / service delivery manager software solutions 4507

Service Delivery Manager - Software Solutions - West Lothian

up to £46,000 + Group Benefits - Technology & Data
Ref: 4507 Date Posted: Monday 08 Jul 2019
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Service Delivery Manager required for the rapidly expanding UK operation of this global digital industrial corporate. Based in Livingston, you will join a business which is truly transforming industry with software-defined machines and solutions that are connected, responsive and predictive.

This role is all about providing account management for Tier 1 support accounts to large corporate utility and power infrastructure clients; with primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication and advocate for the customer to ensure successful operation of the companies’ software solutions.  You will ensure your clients are getting the best possible service and experience of products and services during the operation life of the deployed software solutions.

Your core responsibilities will include:

  • Being the focal point for customer escalations on maintenance and support issues
  • Management of customer action plans for issue resolution
  • Interface with service engineers, engineering and sales and marketing colleagues to ensure timely high-quality solutions to customer reported issues
  • Measuring, documenting and improving service level performance
  • Building and maintaining trustworthy relationships with all maintenance contracts customer stakeholders

You will have proven experience in escalated customer accounts or service delivery within a software development environment. Experience of the energy / utilities sector is advantageous but not essential.  The role requires developed problem solving and logical reasoning skills including the ability to make priority decisions based on customer business situations.  You will be customer orientated with a mindset towards continually improving levels of service and customer experience.

This is an exceptional opportunity to join a truly global corporate in an exciting time of expansive growth. Our client offers a supportive and friendly work environment coupled with flexible working, prospects for personal and career progression and an attractive remuneration package. 

Salary up to £46,000 (DOE) + Group Benefits.  For further information contact Lynsey Kerr on (0131) 516 4333 or email lynsey@lusona,