job / sales support administrator 4567

Sales Support Administrator - Glasgow

Retail / Car Dealers - Professional Support
Ref: 4567 Date Posted: Monday 15 Jul 2019
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An exciting opportunity has arisen within a leading vehicle management organisation for a Sales Support Administrator to join their busy sales and service team.

This role will support the sales team with full administrative support. Reporting to the Sales Support Team Leader, this role will involve:

  • Management of order to invoice process for allocated accounts
  • Raising customer order forms to be sent for sign-off
  • Ordering of vehicles
  • First updates provided to clients/partners on delivery timescales and regular updates provided during order process
  • Finance quotations secured
  • Finance paperwork generated and issued in timely manner to clients/partners
  • Arrange delivery of vehicles and monitor to ensure successful delivery
  • Complete pre-funding checklist on receipt of dealer invoice, delivery note, AFRL’s to confirm all details are correct
  • Request commission invoices
  • Send all completed paperwork to the Finance Company
  • Scan completed paperwork to inhouse system
  • Adept at using system and ensuring that the system is keep updated during the order to invoice process
  • Deal with ad hoc queries from customers, and provide information as required
  • Promptly and professionally receive all telephone calls (overspill from reception)
  • Support sales staff by developing an interest in orders, incoming calls and general business
  • Communicate professionally with sales staff and deliver solutions when issues arise

Skills and experience required:

  • Customer Service experience is essential - call centre etc
  • Possess experience with administrative processes within a role
  • Excellent communication skills, ability to show empathy to customers and be able to go above and beyond to provide efficient/effective customer service management
  • Attention to detail and highly organised
  • IT Proficient – Word, Excel and Outlook. Ability to navigate around multiple systems
  • Ability to manage customer complaints and provide a successful outcome
 
For more information, please contact Stephanie Mills on 01698 534 3362 or stephanie@lusona.co.uk