job / process improvement and projects manager 5547

Process Improvement & Projects Manager - Glasgow

up to £58,000 + Benefits - Professional Services - Accountancy
Ref: 5547 Date Posted: Tuesday 28 Sep 2021
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An excellent opportunity to join the Innovation, Transformation and Change team of our global professional services firm client as Process Improvement & Projects Manager

The Operations & Project Management team works with the various fee-earning business units and core business services to help the business manage matters more effectively (from pricing and scoping through to evaluation) The role is also focused on identifying and delivering necessary changes to working practices and utilising technology to improve efficiency and effectiveness. The ability to drive sustainable change through facilitation, training and promoting benefits is an important part of the value of the team.

This role will give you a breadth of exposure from implementing project management and process improvement disciplines across the teams. The team adopt a consultancy approach where they focus on scoping and matter set-up to ensure the projects are approached in the best way. Underpinning their approach is a training programme to facilitate change and imbed project management behaviours. The role lends itself to a several process improvement opportunities and we work alongside their Commercial Finance, Knowledge and Innovation teams to promote continuous improvement and deliver operational efficiency projects.

Typical responsibilities will include:

  • Scoping and budgeting of the matter (impact on different fee arrangements)
  • Planning the matter, including looking for and the different resources options.
  • Reporting: Financial and/or progress for teams and clients aligned to any specific requirements
  • Highlighting potential issues around progress, profitability and billing
  • Facilitating structured communications within the delivery team
  • Facilitating lessons learned
  • Generating Project Management tools and resources
  • Facilitating and delivering training across the firm and to clients
  • Facilitate process improvement discussions to identify issues and solutions
  • Implement and embed changes to ways of working and processes
  • Facilitate conversations around changes and different ways of working
  • Analyse data and communicate value to key stakeholders
  • Attending meetings with clients / partners / senior business support people to discuss business challenges / problems.
  • Providing consultancy support and recommendations on possible delivery/implementation solutions for internal and external clients
  • Lead of process improvement/operational efficiency projects.

About you…

Our client is looking for candidates with preferably a background in professional services (legal, accountancy, consultancy), financial services, energy or construction.  You will possess the following skills and attributes

  • Has a management / business consultancy approach
  • Strong business acumen
  • Successfully delivered business change projects, from initiation to completion
  • Strong ability to build credible relationships at all levels of seniority
  • Strong ability to translate objectives into tangible outputs to meet specific needs
  • Ability to manage different stakeholder types confidently and diplomatically
  • Ability to confidently sell value, benefits and results to improve buy-in/engagement across the firm and for client opportunities
  • Extensive project management experience and a proven understanding for behavioural considerations involved
  • Strong facilitation skills and a confident presenter
  • Ability to confidently advise, consult and influence
  • Self – motivated and solution orientated
  • Invested team player and confident to collaborate


  • Degree (or equivalent)
  • PRINCE 2 (or equivalent)
  • Lean Six Sigma (or equivalent)

Salary up to £58,000 + Benefits.  Our client offers hybrid workings arrangements. The role can be based from multiple sites across the UK including Glasgow, Edinburgh, Manchester, Sheffield and London

For further information contact Stuart Ringland on (0141) 530 4333 or email