job / itsm analyst programmer 4914

ITSM Analyst Programmer - Glasgow

Excellent Salary (DOE) + Benefits - Technology & Data
Ref: 4914 Date Posted: Friday 24 Jan 2020
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New opportunity for an ambitious Analyst Programmer to lead and develop the ITSM software in a Global professional services firm.

Based in Glasgow, you will provide development, scripting and automation support for the ITSM platform as part of a collaborative, multi-skilled team. You will interact with all areas of the business in a forward-thinking and fast-paced environment.

Key Responsibilities:

  • Script and code; create, maintain and deploy solutions to integrate the firm’s systems through development
  • Liaise with all areas of the business to define business requirements, owning the ITSM roadmap and working with key stakeholders to ascertain priorities and investment.
  • Carrying out QA testing and UAT
  • System design, configuration and administration
  • Maximising system performance, security and storage functions. Provisioning for future hardware of software upgrades
  • Gathering and documenting user and process requirements
  • Managing large volumes of data, high expectations and priorities
  • Monitoring and managing change request processes

Ideally you will have the following:

  • University Degree in Computer Science, IT or related technical subject OR demonstrable experience within a similar position
  • Demonstrable experience of using ESM/IT Service Management solution (e.g. ServiceNow, CSM, Cherwell)
  • Scripting and database programming knowledge (Powershell, T-SQL)
  • Working knowledge of ITIL
  • Strong working knowledge of relational databases as SQL
  • Working knowledge of Active Directory and LDAP
  • Experience of BI reporting using Crystal Reports or SQL Server Reporting Services

Excellent Salary (DOE) + Group Benefits. For more information please contact Lynsey Kerr on (0141) 530 4333 or lynsey@lusona.co.uk