job / it support engineer skype for business 4889

IT Support Engineer - Skype for Business - Glasgow

Up to £45,000 (DOE) + Benefits - Technology & Data
Ref: 4889 Date Posted: Friday 21 Feb 2020
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A permanent opportunity has arisen for a specialist Skype for Business Engineer to join an established professional services company in Glasgow.

As well as being the subject matter expert responsible for the daily operation, support and maintenance of the firm’s Skype for Business services; the Support Engineer will also work closely with the wider IT team to support with a range of other collaboration services (e.g. EICC Touchpoint, Exchange, BB UEM, etc.)

Key responsibilities include:

  • 3rd line support for all Skype for Business platform issues and changes, including their call centre services platform
  • Maintaining and updating documentation of new and existing infrastructure
  • Ensuring all processes and protocols are followed in the running of the environment
  • Working with the wider IT team to improve Skye for Business services
  • Supporting with ad hoc project requirements

You will have a minimum of 3 years’ experience supporting a Skype VOIP enterprise environment. You must have a comprehensive understanding of Skype for Business, Office 365 and Unified communications. You will have experience working with a ticket logging system and strong capabilities of configuring Session Border Controllers. Excellent abilities leading technical solutions and driving internal change are essential.   

Salary up to £45,000 (DOE) + Group Benefits. For more information please contact Lynsey Kerr on (0141) 530 4333 or lynsey@lusona.co.uk