IT Service Desk Analyst required for our client; a global professional services firm based in Glasgow to be engaged on a 6-month fixed term contract. This exciting opportunity is offered on a rotating evening shift basis between 12 noon and 12 midnight.
You will be required to provide a professional IT Support service to the whole firm. The role involves end-to-end management of all software and hardware incidents and service requests by providing remote, at desk, Audio Visual, desk phone, mobile device and floor walking support. Tasks will be allocated on a defined Rota, with duties such as remote support via the telephone, email, desk side support, and floor walking with project support tasks as required.
As well as the outlined technical capabilities, you must have excellent customer service skills with enthusiasm and a positive can-do attitude. Clear and effective communication skills are key in providing a highly-responsive, personable and productive IT support service to exceed customer expectations. You will have experience working in accordance to ITIL processes and procedures with the ability to perform tactfully in pressurised situations. You will demonstrate excellent attention to detail, motivation and knowledge of identifying and escalating business impacting incidents.
£Competitive Salary (DOE). For more information please contact Lynsey Kerr on (0)141 530 533 or by email to firstname.lastname@example.org.