Service Desk analyst required on a fixed-term 6-month basis for this established professional services firm in Edinburgh.
Joining an existing service desk team, you will be responsible for managing all 1st line support requests from across over 200 end users. You will also liaise with 2nd line support colleagues for fault escalation, ensure a high standard of service and professionalism throughout. You may also be required to support with ad hoc IT projects as necessary.
Your primary responsibilities will be:
You must have demonstrable experience within a Service Desk environment, preferably within a professional services firm. You will have an excellent telephone manner and ability to communicate with users at varying levels of technical competence, explaining technical matters in a clear, concise manner.
Salary Up to £23,000 (DOE) For more information please contact Lynsey Kerr on (0)131 516 4333 or email@example.com