IT Service Desk Analyst required for Lusona’s client; a global professional services firm based in Glasgow to be engaged on a 12-month fixed term contract. This exciting opportunity is offered on a rotating evening shift basis between 12 noon and 12 midnight.
You will be required to provide a high quality of IT support to the whole firm and tasks will be allocated on a defined support rota. Please note, shifts will rotate between 12pm – 8.30pm, 3pm – 11.30pm and 3.30pm – 12 midnight.
You must have excellent customer service skills with enthusiasm and a positive can-do attitude. Clear and effective communication skills are key in providing a highly-responsive, personable and productive IT support service to exceed customer expectations. You will have experience working in accordance to ITIL processes and procedures with the ability to perform tactfully in pressurised situations. You will demonstrate excellent attention to detail, motivation and knowledge of identifying and escalating business impacting incidents.
£Competitive Salary (DOE). For more information please contact Lynsey Kerr on (0)141 530 533 or by email to firstname.lastname@example.org.