job / finance client relationship manager west central scotland glasgow 4291

Finance Client Relationship Manager - Glasgow

up to £50,000 + £4500 Car Allowance + Benefits - Professional Services - Accountancy
Ref: 4291 Date Posted: Wednesday 09 Jan 2019
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An exceptional opportunity for an ambitious and conscientious finance professional looking to join a high-growth start-up business in a commercial role.  Our client has built an annuity book of business of £2m in its first nine months of trading and they have ambitious plans for the years’ ahead. Their product is a dynamic technology platform which enables businesses of every size and sector to drive efficiency in their finance function.

Due to their continued growth, this is a newly created role within the go-to-market team, and is focused on driving growth for their offering in the Scottish market.

Based in Glasgow and reporting to Director, your key responsibilities will include:

Client Service & Delivery

  • Managing several client contracts, including the client interface and in a supervisory service delivery role.
  • Proactively managing service delivery risk across those contracts, using issue and risk logs and the implementation of escalation processes.
  • Developing and maintaining relationships with key contract stakeholders (internal and external) and ensuring effective and timely communication.
  • Managing contract governance including adherence to agreed process and procedures
  • Managing contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution of issues
  • Provide guidance and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations
  • Setting clear objectives and expectations for junior team members including day-today responsibility for the management of offshore team members.
  • Working with the Go-to-market Leads to support pursuit and proposal activities, including attending and participating in client meeting and calls, owning and driving follow up actions from meetings, including drafting proposals, managing client lists, preparing information packs prior to client meetings and reviewing Interaction. 
  • Running pricing exercises (including collating quotes, managing different services and timetables).

Business Development

  • Price, review, manage and lead proposals
  • Provide demonstration of the product to clients and internal stakeholders
  • Promoting the product and to internal teams through learning sessions.    

Finance

  • Reviewing budgets and resourcing requirements on a regular basis and supporting the go in meeting the margin goals for the accounts.
  • Billing fees’ according to agreed contract billing schedule.

Quality & Risk Management 

  • Supporting the product lead on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables.
  • Liaising with Tax and legal teams in the resolution of client service management issues.
  • Maintaining the specified contractual framework and supporting agreements for all engagements.

This is an exciting role that would suit a finance professional / accountant from an audit, risk, controls background who is hands-on and would relish the project management, market-facing and relationship-building elements of the role.

Key skills/attributes:

  • Can work with minimal supervision to make decisions and progress activities
  • Strong client relationship management skills with ability to develop quality outputs to clients
  • Negotiation skills, able to sustain opinion and handle challenges
  • Effective time management, ability to remain calm when under pressure to meet deadlines
  • Experience of coaching and developing more junior staff
  • Ensure delivery of quality work and take day to day leadership of delivery team
  • Change orientated with flexible approach
  • Proactive committed team player
  • Excellent written, communication, active listening and presentation skills
  • Ability to co-ordinate multiple projects and initiatives simultaneously through effective prioritisation, organisation, flexibility and self-discipline
  • Must have demonstrated project management skills, plan and prioritise work, meet deadlines, monitor own budget
  • Previous experience of working on process improvement projects would be desirable but not essential.

Salary up to £50,000 + £4500 Car Allowance + Benefits. Our client is happy to consider flexible working arrangements and has a culture that believes in giving their employees the training, opportunities and creative freedom to make things better.

For further information contact Stuart Ringland on (0141) 530 4333 or email stuart@lusona.co.uk