job / end use compute manager 4500

End Use Compute Manager - Glasgow

£excellent + group benefits - Technology & Data
Ref: 4500 Date Posted: Monday 12 Aug 2019
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End User Compute Manager required for the IT Operations team of this Glasgow based global services organisation

You will lead a global team responsible for all end user compute services you will be expected to work closely with all teams in the IT function. As a Manager you will be hands on as well as managing and mentoring team members and assist in shaping the future of the firms End User Compute services. This role requires strong technical experience in the area or End User Compute

Main responsibilities:

  • Responsible for the end to end development, management and support of End User experience, compute systems and services
  • Day to day management of the End User Compute team, dealing with any operational and staff issues, liaison with other team members and escalation to ‘Head of IT Operations’ as necessary
  • Implementation of agreed security policies
  • Establish and develop End User Compute processes and procedures and advocate industry standard best practices
  • Ensure maintenance of existing infrastructure
    • C.C.M.
    • GPO
    • Ivanti
    • App-V
  • Mentor team members
  • Chair cross team workshops and host weekly meetings.

Essential skills & experience:

  • Strong hands-on technical background
  • Previous leadership experience as an End User Compute Manager or Team Leader
  • Proven ability to lead, coach and mentor team members
  • Work with a ticket logging system to agreed SLAs
  • Min. 5 years' experience supporting a Windows enterprise environment
  • Demonstrate ability to lead technical solutions
  • Experience of driving internal technical change
  • Able to delegate, influence and challenge constructively
  • Proven analytical and problem-solving skills
  • Strong communication skills and the ability to communicate with people at all levels in an organisation
  • Proven track record of delivering excellent customer service, with rigorous attention to detail

Desired skills & experience

  • FileSite V10
  • Delivering applications via Citrix Xenapp\Micrososft App-V
  • Device Encryption
  • Scripting Technologies: Powershell\VBS\CMD
  • Group Policy Object management
  • Windows Server 2012\2016
  • Experience of OS migrations
  • Windows 10 configuration, deployment and management experience
  • ITIL
  • Prior exposure to Mobile Device Management using tools such as Blackberry Enterprise Server

Salary £excellent + benefits.  For further information contact Stuart Ringland on (0141) 530 4333 or email